If you are a primary school all BLN  Internet related queries or issues should be logged through the Education Bradford Helpdesk on 01274 385800.

All BLN secondary schools should log calls directly with either Synetrix or Telewest.

Telewest have made some improvements to their customer support, enabling them to offer a more tailored and immediate service to accommodate your business needs.

You should have been given a unique Personal Identification Number (PIN) and you will need to enter this PIN, when prompted, when you dial the Business Customer Services number. This will direct you to the appropriate team who will manage all your Customer Service enquiries and there will be key people within this function who will be familiar with your services and requirements.

The contact details are outlined below: